Return, Refund & Replacement Policy

At Mystic Aura, we want you to love every product you receive. Each item is handmade with care, but in case something doesn't go right, we offer a 7-day return, refund, and replacement policy under the conditions below.

✅ Return & Replacement Eligibility (within 7 days of delivery):

You are eligible for a free replacement or return if:

  • The product is damaged, defective, or leaking upon arrival

  • You received the wrong item

  • The product is expired or spoiled

  • The product is unopened, unused, and in its original packaging

📸 Note: Please share clear photos or an unboxing video within 48 hours of delivery to raise a return or replacement request.

🚫 Non-Returnable Items:

Due to hygiene and safety concerns, the following cannot be returned:

  • Used/opened skincare or lip care products

  • Press-on nails that have been applied

  • Items requested for return after 7 days of delivery

💰 Refund Policy:

  • If your product is out of stock or can’t be replaced, a full refund will be issued.

  • Refunds will be processed within 5–7 business days to the original payment method.

  • Shipping fees are non-refundable unless the issue is due to damage or wrong product.

🛑 Order Cancellations:

  • Orders can only be cancelled within 2 hours of placing them.

  • Once shipped, the order cannot be cancelled.

📦 How to Initiate a Return or Replacement:

  1. Email us at arpitaghpsh3008@gmail.com or DM us on Instagram @mystic_aura_by_arpita

  2. Include your order number, issue, and product photos or video

  3. Our team will guide you through the next steps within 24–48 hours

📌 Important Notes:

  • We reserve the right to reject returns if items do not meet the policy terms.

  • All returns are subject to quality checks before refund or replacement is approved.

If you have any concerns, we’re just a message away. Thank you for choosing handmade with heart 💜